What is VoIP and Why Does Your Business Needs It?

Remote work applications, tools and strategies provide flexibility in the workplace. A Voice over IP phone system is a great way to start creating a successful remote or hybrid

VoIP phone systems provide users with functionality that was once only provided by a large telephone provider or reserved for advanced call centers. These features are now standard for most modern office phone systems.

Here are some of the must-have VoIP features you should look for when choosing a remote office phone system:

Remote work applications, tools and strategies provide flexibility in the workplace. A Voice over IP phone system is a great way to start creating a successful remote or hybrid work environment.  

VoIP phone systems provide users with functionality that was once only provided by a large telephone provider or reserved for advanced call centers. These features are now standard for most modern office phone systems and help employers scale their workforce to drive productivity.

Here are some of the must-have VoIP features you should look for when choosing a remote office phone system:

1. Automatic call distribution: ACD allows for a set of rules and criteria to be set up so incoming calls are automatically sent and directed to an available extension or group, making sure the incoming call is answered and the customer is satisfied.
2. Auto-attendant: When a VoIP phone system is set up it allows for more efficient and professional virtual assistant to greet callers with a menu of options to route them to the right extension or transfer them to the right person.
3. Customized caller ID: Nothing is more unprofessional than using a personal cell phone with the generic caller ID name. Calling a customer with a generic name, can limit pickups and deny sales, therefore it’s imperative to be able customize the name.
4. Call forwarding: If an employee received an incoming call, they will automatically receive the call on multiple devices to ensure they can conduct business from anywhere.
5. Voicemail: Receive notifications on any device that a voice mail was received. Also, having the email transcribed is a great feature, as well as the ability to play them back on a mobile app.
6. Voicemail-to-email: Automatically have notifications sent to an email inbox for better response times.
7. Mobile App – Move beyond the typical office environment by providing your staff with a full-featured mobile app. For a remote team, they never miss a beat with an iPhone or Android app that’s connected to the same business phone system.

Speak with a Docutrend voice over IP expert and get a no-obligation assessment of your printing environment today and learn how a customized plan to help you start saving time and money.